I’m hoping this will save some of you a lot of time! I realize customer contact is a big part of your day, and it’s a big part of eBay DSR. Great communication is key!
Don’t forget you are able to have up to 5 pages in your eBay store. Why not make one of them your own FAQ page?!
Save time answering questions
New Smart FAQ will draw on “live” information from your listings to answer the top 20 buyer questions–before buyers reach you through “Ask Seller a Question.” You can review and customize the questions. You can choose to use it only for pre- or post-transaction questions or both–or choose to have buyers continue to go right to “Ask Seller a Question.” Smart FAQ will be available the week of June 15.
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