Starting May 2nd eBay will be retiring some of the return options. You will no longer be able to offer 3 and 7 day returns, instead you must offer 14, 30, or 60 day return options. This is to allow what eBay feels is a more reasonable timeframe for exchanges. You can also no longer offer “merchandise credit” or “exchange only” options for refunds. You must choose “Money back,” “Money back or exchange,” or “No returns accepted.”
eBay is offering a few new ways for you to manage your returns.
Beginning the week of May 28th, eBay will be introducing a new way to manage returns. It will be optional for all sellers, and is intended to be the long-term return solution for all transactions on eBay. The new process will virtually automate all returns for you and for the buyer—even refunding your final value fees automatically.
How it will work:
- To initiate a return, the buyer will click “Return this item” next to the transaction in My eBay, choose a reason for the return, and then print a return shipping label and packing slip. The seller will be notified automatically.
- eBay will pay for the return shipping upfront and then either charge the buyer’s PayPal account or add it to the seller’s next invoice, depending on who is specified to pay for return shipping.
- Once the seller receives the returned item, the seller then clicks a button to issue a refund. Your final value fee for that transaction will show as a credit on the next seller invoice and a portion of the PayPal fees for that transaction will also be refunded.
You will be able to set up your return policies easily for all listings, groups of listings, or individual listings via the new business policies section of your seller central. The new functions will be introduced starting the week of May 28. When it becomes available, you simply opt in from your All Selling or Site Preferences page in My eBay.